Job Description

Ensures that guests in the Spa enjoy an experience that meets The Setai’s standards of excellence in guest service and quality.

ESSENTIAL JOB FUNCTIONS:

• Exemplifies commitment to The Setai’s mission of Total Guest Satisfaction
• Consistently offer professional, friendly, and warm hospitality to all guests
• Ensures that all the guest’s needs are met in the Locker Rooms; including but not limited to, providing a locker, explaining the operation of the locker, providing robe and slippers, providing towels, providing vanity items, etc.
• Explains the facilities and Spam procedures to first-time guests
• Maintains cleanliness and safety of all Locker areas, including sauna, steam bath, whirlpool, and common area.
• Monitors and restocks vanity area
• Empties towel baskets and trashcans in the Locker whenever half-full
• Maintains cleanliness and safety of the Gym
• Escorts guests to the treatment room when directed
• Assist therapists with setup/cleanup when directed
• Maintains knowledge of all Spa facilities, treatments offered, rates, and hours of operation
• Maintains familiarity with other Hotel facilities and hours
• Attends daily briefings, meetings, and training as required
• Reports to work at the scheduled time, neatly groomed and in the correct uniform

ESSENTIAL WORK SKILLS/KNOWLEDGE:

• Excellent customer service skills and demeanor
• Excellent communication skills
• Pleasant telephone voice and appearance
• Strong knowledge of spa facilities and treatments
• Ability to focus on details
• Ability to handle a fast-paced environment
• Ability to work in a team environment
• Ability and willingness to work flexible hours
• Compliance with attendance guidelines outlined in The Setai Employee Handbook
• Must possess or be able to obtain CPR and First Aid certification within 30 days of hire

PHYSICAL REQUIREMENTS
Able to perform all essential duties with or without accommodation including:

• the ability to lift weights up to 30 lbs
• the ability to move around the Spa and Locker areas for full shifts

Job Tags

Full time, Flexible hours, Shift work,

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