Job Description
Job Type
Full-time
Description
About Us: Are you ready to join a dynamic team that is building a relationship based approach to logistics? Five Star Trucking is a third-party logistics provider that sells our truckload solutions with a focus on excellent customer service and relationship building. Our people are central to our success. We offer a workplace that embraces a collaborative approach to solving problems - so we can provide the best atmosphere for our employees and the best service to our customers and carriers. Headquartered in Willoughby, Ohio, an eastern suburb of Cleveland, Five Star Trucking is driven by values. Driven by passion. Driven to deliver. Driven for better. What drives you? Further your career at Five Star today.
Job Summary: Are you a go-getter with a passion for building relationships and driving growth? As a Produce Carrier Sales Representative at Five Star Trucking, you'll be at the heart of our mission to drive revenue of our produce and refrigerated freight division by cultivating and strengthening key relationships with key customers and within our existing carrier network. If you're ready to make an impact and take your career to the next level, this is the role for you!
What Will You Be Doing? As an experienced Refrigerated Freight/Produce Carrier Sales Representative, you will use your industry experience to build, maintain and grow relationships between carriers and Five Star Trucking. You will actively source new carrier capacity for customer lanes, matching available carrier capacity to available customer loads and continuing to build stronger relationships with our current carrier base. In this role, you will be strategic in your efforts to cover Five Star's freight, negotiate strong margins and uphold our commitment to service. Your ability to negotiate and build carrier relationships allows you to directly influence our success and growth every day.
Requirements
Key Responsibilities: - Source and Secure New Carrier Capacity: Actively seek out and secure new carrier capacity to keep our network thriving. Creatively utilize a variety of resources, tools and software to identify carrier prospects that fit our business needs
- Build and Maintain Relationships: Develop, maintain, and expand relationships between both customers and carriers.
- Deliver a High Level of Service: Being responsive to the needs of our customers, understanding what is important to them and a willingness to do what it takes to ensure customer satisfaction with our service
- Implement Strategies: Execute targeted strategies to increase equipment utilization and drive growth.
- Collaborate: Work closely with the sales team to identify and pursue new business opportunities.
Essential Tasks, Duties, and Responsibilities: - Build and Maintain Carrier Relationships:
- Develop, maintain, and expand relationships between carriers and Five Star Trucking.
- Build strong relationships with trucking company key contacts, including dispatchers and drivers.
- Source and Secure Carrier Capacity:
- Actively source and secure new carrier capacity.
- Qualify and negotiate with carriers to obtain new business and strategically align your portfolio of carriers with our customer's freight.
- Sales and Lead Generation:
- Build pipelines and prospect new carriers through lead generation, research, and cold calling.
- Collaborate with the sales team to identify and pursue new business opportunities.
- Strategic Problem Solving:
- Proactively identify and resolve issues to uphold our commitment to service.
- Think strategically around carrier problems to deliver Five Star's value propositions.
- Shipment Management:
- Ensure shipment details are accurately communicated to drivers and tracked in our transportation management system.
- Dispatch and schedule carriers for pick-up and deliveries as needed.
- Maintain communication with drivers and carrier dispatch to ensure timely delivery of freight.
- Negotiation and Contract Management:
- Exhibit strong negotiation skills in pricing and contract agreements.
- Cross-Functional Collaboration:
- Collaborate cross-functionally with customer operations, account management, and customer sales.
- Mentorship and Team Initiatives:
- Drive department initiatives and mentor teammates.
- Administrative Tasks:
- Electronically track and maintain leads and contacts.
- Take on-call responsibilities on a rotating basis and handle issues outside of normal business hours.
- Representation and Values:
- Represent Five Star's mission and values with a proactive, can-do attitude.
- Exhibit a learning mindset to pick up, grow, and develop necessary skills and knowledge for the Produce Carrier Sales Rep position.
Requirements: - High School Diploma or equivalent.
- Truckload brokerage experience is preferred.
- Prior sales experience (e.g., pipelining, lead generation, cold calling, research) or a desire to go into a sales profession.
- Knowledge of temperature-controlled freight is preferred.
- Proven track record of building, maintaining, and growing carrier relationships.
- Self-motivated individual with proven issue resolution skills.
- Ability to thrive in a fast-paced environment and meet performance metrics.
- High attention to detail and proven ability to multitask.
- Strong communication and interpersonal skills, both written and verbal.
- Ability to align growth initiatives with industry-leading service levels.
- Basic knowledge of DOT regulations and multi-state geography.
- Excellent customer service skills and telephone etiquette.
- Experience with computers, including Windows, Microsoft Office Suite, GSuite, and industry-specific software.
- Previous experience in the trucking/transportation industry is a plus.
- Previous working knowledge and experience in produce and produce freight is a plus.
- Prior relationships with a base of truckload carriers and/or experience with produce/refrigerated freight is a plus.
- Familiarity with EOS (Entrepreneurial Operating System) is a plus.
- 2-4 years of experience.
Physical Requirements: - Must be able to remain in a stationary position for extended periods.
- Frequently move about inside the office to access file cabinets, office machinery, etc.
- Constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
- Occasionally ascend/descend stairs.
- Frequently communicate with drivers, carriers, customers, and company staff. Must be able to exchange accurate information in these situations.
- Occasionally lift and move objects up to 20 pounds.
- Ability to work in a fast-paced environment and handle stress effectively.
Work Environment: - This role is primarily based in an office setting with standard office conditions. Occasional travel may be required to meet with carriers or attend industry events.
Why Five Star?- Casual, inclusive, and fun start-up culture focused on teamwork.
- Extensive industry training program.
- Innovative career development program with access to learning opportunities.
- Opportunity for growth and internal advancement opportunities.
- Accessible leadership.
- Competitive salary with uncapped commission structure.
- Employee resource groups focused on DE&I, Veterans, Women, Philanthropy, and more.
- Comprehensive benefits package including, but not limited to, medical, dental, vision, life insurance, paid time off, paid parental leave, 401K with company match, student loan assistance, gym discount, pet insurance.
Equal Opportunity Statement: Five Star Trucking is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Five Star Trucking, Inc.
Job Tags
Full time, Contract work, Casual work,