Job Description
Salary: $45,000-$60,000, BOE
SHOP MANAGER
$45,000-$60,000 annual salary / Benefits + PTO / Full-time / Supervisory role
Company Overview
White Rhino exists to provide memorable in-store experiences for customers. We are local coffee shops in many locations, and we value excellence, wisdom, follow-through, accountability, family first, and fun. We strive to provide a friendly, warm place where anyone can belong; high-quality sustainably grown craft coffee and ingredients; and a craft food menu that always leaves the customer wanting more.
Job Summary:
Shop Managers oversee all in-store operations. Managers are responsible for overseeing and be able to perform Shift Lead responsibilities and barista responsibilities, and be able to lead all staff confidently and effectively. Managers should exemplify the core values of White Rhino and our parent company, The Parvin Group.
Daily Tasks and Projects:
Execute WRC marketing initiatives and lead LSM strategies as an integral part of the local community
Execute sales strategies and initiatives in line with KPI metrics
Fulfill orders on time and maintain an accurate inventory process
Enforce company standards, processes, and procedures
Conduct the interviewing, hiring and promotions process along with full training for all shop employees
Maintain employee availability and proper scheduling to align with targeted labor goals
Handle conflict resolution effectively with customers and staff
Quality control on all products, processes, and customer service
Communicate important information to leadership and staff in a timely manner
Job Qualifications:
Must have the ability to work a minimum of 40 hours per week at assigned shop or in shops market
Must participate in at least one management meeting per week along with leading Shift Lead and all-staff meetings monthly
Excellent customer service skills, punctuality, and attention to detail
Strong communication skills, both written and verbal
Must have reliable transportation
Required Education, Certification, or Experience:
Restaurant or coffee shop experience
Previous experience in leading a team
Texas Food Manager Certification (within 30 days)
Reports to: District Manager
FLSA status: Exempt
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