Room Attendant Job at The Condado Plaza Hotel, Puerto Rico

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  • The Condado Plaza Hotel
  • Puerto Rico

Job Description

Job Description

Job Description

Responsible for overall cleanliness of assigned rooms/suits. Report maintenance deficiencies in order to maintain rooms/suits in accordance with hotel standards.

Position Summary:

  • Reports rooms as clean and available. Enter the clean rooms in the system (by phone). Reports maintenance deficiencies in order to maintain room in compliance with hotel standards.
  • If Room Attendant leaves early she must inform supervisor before leaving.
  • Strip dirty lines/towels and remove used amenities from room/suites.
  • Check maid cart for supplies, stock as needed and maintain it clean and organize all the time.
  • Every time the Room Attendant leaves the floor has to store the cart in the closet.
  • Greet guests/customer immediately with friendly and sincere welcome.
  • Clean balconies and furniture.
  • Respond at special requests by guests/customer such as providing extra amenities or service time requests.
  • Provide turn-down service by partially removing and storing bedspread, replenishing amenities, linens, and supplies, clean the bathroom, turn on the light and radio and filling ice bucket as preferred by guest.
  • Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents.
  • Dust all furniture, pictures, drawers, window ledges, and shelves.
  • Replenish amenities, linens and supplies in guest room.
  • Vacuum room and empty trash.
  • Sign for room keys, retrieve, push to assigned rooms, and restock heavy cart. Visually inspect room for cleanliness and appearance.
  • Strip and make beds, changing bed linens every day.
  • Clean windows and window a frame of the rooms inside and outside – this is a separate task.
  • Clean hallways following Housekeeping Standards.
  • Provide customer service to guests/customer, including information about hotel services, activities and local attractions.
  • Clean all the rooms following the Housekeeping Quality Standards.
  • Attending all mandatory meetings.
  • Entering room status on the phone when room is ready.
  • Always registered key when entering a room even if the door is open.
  • Report all suspicious persons or activities, hazardous conditions, etc. to Safety/Security Department.
  • Provide general public assistance, instruction and/or guidance for guests/customer and employee safety in the event of an emergency.
  • Complete all other duties as assigned by supervisor to include cross training.
  • Keep work area, linen closets and attendant’s carts neat and organized.
  • Complete inventory forms used to obtain an accurate count of linen.
  • Assist lobby attendant in public areas as needed.
  • Clean the hallways following the Department Standards.
  • Perform deep cleaning projects as assigned by managers.
  • Perform room projects as assigned by managers.
  • Cleaning and moping the stairs.
  • Clean and organize the linen closets.
  • Follow the lost & found procedures.
  • Assist co-workers.
  • Attend to guest requests.
  • Attend all mandatory meetings.
  • Follows hotel standards for safety and security.
  • Perform duties incidental or related to the duties set forth above.
  • Perform the Laundry Workers duties when shorthanded on Laundry Workers.
  • Perform the Uniform Room duties when shorthanded on Uniform Attendants.
  • Perform the House person duties when shorthanded on Horsepersons.
  • Attend training for team members.

Job Tags

Local area, Immediate start,

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