Job Description

Job Description

Job Description

A Host/Hostess presents a positive first impression of the establishment's friendliness, excellent service and high standards. The Host/Hostess also greet Guests upon arrival, inform Guests of their wait time, monitor a waiting list, enter Guest names into the computer system, show Guests to their table and bid Guests farewell as they leave.

A Host/Hostess must be able to carry natural conversation with Guests without sounding scripted or intrusive. Additionally, the Host cares for our Guests by refilling beverages and performs light housekeeping duties such as cleaning glasses and menus and ensures restrooms are clean, stocked and orderly. As a member of an energetic team, the Host/Hostess may also need to answer the phones and fill to-go orders when needed. Availability must include some lunches, some nights and some weekends. Must be at least 16 years old.

Responsibilities:

Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name

Use visual cues to seat Guests in either the bar or dining area depending on their preference

Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff

Answer incoming calls to the restaurant and provide appropriate service

Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate

Tend to special Guest needs and requests

Observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).

Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies

Help dining room staff by setting and clearing tables; replenishing water; serving beverages

Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders

Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for ToGo orders

Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders

Contribute to team effort by accomplishing related results as needed

Requirements:

Must be able to read menus

Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance

Must be able to clearly communicate Guests' needs to W/Ws, Bussers, Managers, etc.

Must be able to hear well in a loud environment in order to answer telephone and respond to Guest requests

Must be able to walk and stand during entire shift

Must be able to reach, bend, stoop and wipe

Must be able to articulate clear greetings and farewells to Guests

Must be able to understand requests for assistance

A desire to help out where needed and work as part of a team

Passion for providing extraordinary service

The ability to thrive in a fast-paced environment

An appetite for learning (and great food)

Flexibility to work a variety of shifts

6 months experience in a full-service restaurant preferred but not required

Must be upbeat, outgoing and positive

Must be able to assist Guests and possess great Guest relations skills

Ability to work positively in a fast-paced environment

Ability to stand/walk and stay focused and alert for extended periods of time

Ability to work effectively within a team

Ability to effectively communicate on the telephone.

Host/Hostess top skills & proficiencies:

Customer Service

People Skills

Professionalism

High Energy

Multitask

Thoroughness

Planning

Basic Math

Teamwork

Attention to Detail

Verbal Communication

Organized

Flexible

Management Skills

Back in 1997, fresh out of college, some friends got together in Sandy Springs (just north of Atlanta) to figure out the answer to a burning question - what do we do next? "Corporate jobs" seemed out of the question, so what's a crew to do?
Well, these guys chose to follow grandma's advice and "do what makes you happy." Which, most weekends, meant eating wings, drinking beer and watching sports on TV. And so, the first Wing Factory was born.
Of course, with little to no restaurant experience, this band of local Atlanta boys needed some help, so they recruited a recent ATL transplant - and life-long restaurant veteran - to make the dream come true.
20-something years later, that Jersey transplant -Owner Mike Giovine - is still at the helm and what started as a 700-square-foot wing shack has grown to 4 locations and millions (probably) served.
One thing hasn't changed. We love to eat wings, drink beer and watch sports on TV. Stop by and see what we mean by Neighborhood Eats.

Company Description

Back in 1997, fresh out of college, some friends got together in Sandy Springs (just north of Atlanta) to figure out the answer to a burning question - what do we do next? "Corporate jobs" seemed out of the question, so what's a crew to do?\r\nWell, these guys chose to follow grandma's advice and "do what makes you happy." Which, most weekends, meant eating wings, drinking beer and watching sports on TV. And so, the first Wing Factory was born. \r\nOf course, with little to no restaurant experience, this band of local Atlanta boys needed some help, so they recruited a recent ATL transplant - and life-long restaurant veteran - to make the dream come true. \r\n20-something years later, that Jersey transplant -Owner Mike Giovine - is still at the helm and what started as a 700-square-foot wing shack has grown to 4 locations and millions (probably) served. \r\nOne thing hasn't changed. We love to eat wings, drink beer and watch sports on TV. Stop by and see what we mean by Neighborhood Eats.

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