Job Description

Position: OCM Consultant

Location: West Coast preferred, willing to travel when needed. e.g., twice a month for 2 to 3 days per week.

POSITION SUMMARY

The OCM Consultant will play a critical role in supporting organizational change initiatives within our BCG clients. They will work closely with project teams and stakeholders to ensure the successful implementation of change management strategies. Your responsibilities will include, but are not limited to:

The Edge OCM Consultant will work closely with the SRP Legacy Remediation & Integration team and Edge Transition Contacts (ETCs) to support change management efforts for users of systems that integrate with the CIS and will be retained with the implementation of the new CIS and core solution. This role will work with business SMEs to review and confirm user impacts resulting from Edge system changes, determine how to prepare users for the system changes, and support communication and training efforts related to informing and preparing edge system users for the changes to edge systems as a result of a new CIS being introduced.

The OCM Consultant will be Prosci-Certified and play a key role in ensuring all OCM initiatives meet objectives on time and budget by increasing employee adoption and usage. This individual will focus on the people’s side of change, including changes to business processes, systems and technology, job roles, and organizational structures.

The OCM Consultant will work with project leadership and staff members to understand their varying OCM needs, work with program and project managers to integrate change management activities into their project plans, develop and implement change tactics, and be responsible for measuring the success of all activities. The OCM Consultant will work to drive faster adoption, higher ultimate utilization, and proficiency with the changes that impact employees. These improvements will increase benefit realization, value creation, ROI, and the achievement of results and outcomes.

This individual must have a keen understanding and extensive experience in developing OCM strategy documents, conducting change impact assessments, stakeholder assessments, communication plans, training plans, business process readiness plans, and adoption metrics and reporting plans.

RESPONSIBILITIES

Validation Phase :

• Help capture potential change impacts to users of edge systems that will be retained in the future
• Validate change impacts for edge systems with functional teams and Edge Transition Contact (ETC) to identify user impacts
• Recommend change mitigation tactics (e.g., communications, training) for changes impacting users and validate with appropriate ETCs
• Help plan and prepare content for regular ETC meetings and regularly assess ETC engagement and feedback
• Support development of communications to ETCs for Edge systems
• Design & Build Phase:
• Continue to capture and/or update potential change impacts to users of edge systems that will be retained in the future as solution is designed and built and validate change impacts for edge systems with functional teams and ETCs to identify user impacts
• Recommend change mitigation tactics (e.g., communications, training) for changes impacting users and validate with appropriate ETCs
• Help plan and prepare content for regular ETC All Hands meetings and regularly assess ETC engagement and feedback
• Support development of communications to ETCS for Edge Systems
• Support socialization of edge system user impacts to edge system users in collaboration with ETCs and Core Solution OCM team

Testing Phase :

1. Collaborate with ETCs, Core Solution OCM team and Edge team to develop communications and training materials for edge system users
2. Help ETCs plan , coordinate and track training (where applicable) to edge system users (note: ETCs are responsible for training delivery)

Deployment Phase :

Collaborate with ETCs, Core Solution OCM team and Edge team to develop communications to edge systems users for deployment (e.g., edge system availability, reminder of key changes they will see, etc.)

Transformation Phase :

1. Support ETCs and Edge team to develop hyper care communications to edge system users
2. Review feedback from key stakeholder groups and devise a plan for addressing all feedback/questions.
3. Get embedded within the project/process team to fully understand current and future status.
4. Implement all change management tactics, communications tactics, and training tactics, as assigned.
5. Support all business process changes and ensure stakeholders are aware.
6. Support the development of a Communications Strategy and Plan
7. Support training analysis and training content

REQUIRED ECUCATION, CERTIFICATION & EXPERIENCE

• Bachelor’s degree or higher in Organizational Change, Organizational Psychology, English, or related field.
• Prosci Change Management Certification.
• 7+ years of experience implementing OCM activities, including training, communications, and stakeholder engagement.
• 3+ years’ experience working in the utilities industry (electric, water, gas)
• Experience with an OCM project in an SAP/ERP transformation
• Experience and knowledge of change management principles, methodologies, and tools.
• Extensive experience in OCM-related communications, training, stakeholder engagement, and multimedia activities.
• Ability to establish and maintain strong relationships.
• Ability to work with leadership at all levels.
• Ability to influence others and move toward a common vision or goal.
• Flexible and adaptable; able to work in ambiguous situations.
• Extensive experience with project management approaches, tools, and phases of the project lifecycle.
• Experience with large-scale organizational change efforts.
• Strong verbal and written communication skills, including the ability to gather and provide information effectively when under pressure, regardless of audience (i.e., senior leadership, project sponsors, stakeholders, teams).
• Strong organization, planning, problem-solving, decision-making skills, and attention to detail.
• Comfortable prioritizing and managing multiple tasks with minimal direction.
• Ability to support multiple projects.

PREFERRED CERTIFICATION & EXPERIENCE

• Enterprise Project Management experience and/or PMP certification
• Customer Information Systems, Customer Experience, Digital Experience Projects
• SDLC projects

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