Entry Level Call Center Supervisor Job at Serenity Healthcare, Fort Worth, TX

SDdaODc5cE9DdkVaYXM3WHM2U3dFak9BRHc9PQ==
  • Serenity Healthcare
  • Fort Worth, TX

Job Description

Entry Level Call Center Supervisor

Location: Fort Worth, TX

Job Type: Full-time 

 

About Us

Serenity Healthcare is a mental health organization committed to delivering exceptional patient experiences. We value our team members, prioritize mental health and well-being, and believe in a supportive, and results-driven environment. 

 

Position Overview

We are seeking an Entry Level Call Center Supervisor with at least 2 years of proven experience in leading and supervising call center teams. The ideal candidate is passionate about mental health, dedicated to continuous improvement, and eager to elevate team performance. 

 

Key Responsibilities 

  • Team Leadership: Supervise, mentor, and inspire a team of call center agents to achieve performance goals while fostering a supportive and inclusive workplace. 

  • Performance Management: Monitor KPI's such as call quality, response times, and patient satisfaction; provide actionable feedback to enhance results. 

  • Training & Development: Conduct coaching sessions, and ensure agents stay up to date with best practices. 

  • Problem Resolution: Handle escalated patients' complaints and implement strategies to prevent recurring issues. 

  • Operational Oversight: Ensure daily operations run smoothly by managing workflows, and adherence to company policies. 

  • Continuous Improvement: Identify opportunities for process improvements and collaborate with leadership to implement innovative solutions. 

     

Skills and Experience

  • 3-5 years of work experience in a call center environment, with at least 2 years in a leadership or supervisory role. 

  • Exceptional communication and interpersonal skills. 

  • Strong problem-solving abilities. 

  • Ability to motivate and engage a team. 

  • Awareness of and sensitivity to mental health issues, with a proactive approach to supporting team well-being. 

 
Benefits

  • Comprehensive insurance coverage (90% of premiums for the whole family covered by Serenity) 

  • Clear paths for growth and advancement 

  • No cold calling or sales involved 

  • Generous PTO plus 10 major holidays off 

  • 401K retirement plan 

  • Employee Referral program 

Job Tags

Holiday work, Full time, Work experience placement,

Similar Jobs

Performance Honda Fairfield

Express Service Technician Job at Performance Honda Fairfield

 ...Job Description Job Description Description: Our team is on the lookout for Experienced Express Service Technicians to join our team! Do you possess the skills to perform essential maintenance, replacements, and repairs? These items include lube, oil, and filter... 

Johnston Community College

PT Performing Arts Technician Job at Johnston Community College

 ...Hourly Location : Main Campus - Smithfield, NC Job Type: Part Time Staff Job Number: PTPAT-8052024 Department: Performing Arts Division: Financial & Strategic Initiatives Opening Date: 08/05/2024 Recruitment Range: 15.00/hourly Description... 

LEGO

Part-Time Brick Specialist Job at LEGO

 ...insurance which provides protection and peace of mind. Wellbeing: We want you to be your best self, so youll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based. Colleague Discount: We know you'll... 

NOVA Parks

Park Maintenance Worker Job at NOVA Parks

 ...The Park Maintenance Worker is responsible for performing fundamental maintenance tasks requiring working knowledge and basic physical skills. Work assignments and immediate supervision are provided by the Maintenance Supervisor or Park Manager. Annual performance... 

Bradesco Bank

AML / CFT Compliance Intern Job at Bradesco Bank

Only candidates with US work authorization will be considered. Primary Responsibilities: Import New Account Information in Legacy System (ASSIST) Reconciliate New Account Balances Monthly (ASSIST) Conduct Updates on New Account Profile in Banks Legacy System...