Job Description

We are looking for a friendly, organized, and efficient Dental Receptionist to join our team and provide exceptional service to our patients across 5+ practices in Brooklyn and Queens. As a key member of our orthodontic office, you will play an essential role in ensuring smooth operations and excellent patient care. The ideal candidate is detail-oriented, able to multitask in a fast-paced environment, and excels in creating a welcoming atmosphere for patients.

Hourly rates start at $18 / hour. Candidates with meaningful experience can earn higher compensation.

Key Responsibilities:

• Schedule patient appointments for consultations, treatment, and follow-up care using orthodontic scheduling software (e.g., Dentrix Ascend, Open Dental).
• Manage patient check-in and check-out, ensuring all required documentation is completed and accurately filed.
• Verify insurance information, and assist with patient billing inquiries and processing payments.
• Answer phone calls and respond to patient inquiries, providing clear information regarding treatment options, office policies, and appointment availability.
• Maintain accurate patient records in the dental management system, ensuring all information is up-to-date and confidential.
• Coordinate with orthodontic team members, including providers, dental assistants, and treatment coordinators, to ensure smooth patient flow and optimal care.
• Communicate with patients to confirm appointments, provide pre- and post-treatment instructions, and address any concerns.
• Assist with patient education regarding orthodontic procedures, including braces, clear aligners, and retainers.
• Handle insurance claims and processing, ensuring accuracy in billing and providing necessary documentation for claims follow-up.
• Maintain office cleanliness and organization, ensuring a welcoming and comfortable environment for all patients.
• Stay up to date on office software, scheduling protocols, and orthodontic office policies.

Qualifications:

• High school diploma or equivalent
• Proven experience as a dental receptionist or in a similar role
• Proficiency in dental office software (e.g., Dentrix Ascend, Eaglesoft, Open Dental).
• Insurance verification experience and knowledge of insurance claims processing.
• Excellent communication skills with a patient-focused attitude.
• Strong organizational and multitasking abilities to manage a busy office environment.
• Ability to work in a collaborative team setting while managing patient interactions independently.

General Skills

• Appointment scheduling
• Patient check-in and check-out
• Insurance verification and billing
• Payment processing
• Dental software proficiency (e.g., Dentrix, Eaglesoft, Open Dental)
• Data entry
• Digital charting
• Customer service
• Professional demeanor
• Dental terminology
• Front office protocols
• Scheduling for multiple providers

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