Customer Service Representative / Data Entry Job at Serve Advisory Group, Bethesda, MD

Rzd4MDc5dElDdllYYjh2UXM2UzJGejZQ
  • Serve Advisory Group
  • Bethesda, MD

Job Description

Serve Advisory Group is seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will play a crucial part in ensuring that our clients receive the highest level of service and support. As a Customer Service Representative, you will serve as the first point of contact for customer inquiries, complaints, and requests, requiring you to possess excellent communication skills and a passion for helping others. You will be responsible for addressing customer questions regarding our products and services, processing orders, and resolving issues in a timely and efficient manner. Your ability to build rapport with clients and provide personalized solutions will be essential in fostering long-term relationships. Additionally, you will work closely with other departments to ensure customer satisfaction and contribute to overall team goals. If you thrive in a fast-paced environment and are enthusiastic about delivering exceptional customer experiences, we would love to hear from you. Join Serve Advisory Group and become a vital member of a team that values collaboration, innovation, and excellence in service delivery, and help us make a positive impact on our customers' journey with our company.

 

Responsibilities

  • Respond promptly and professionally to customer inquiries via telephone, email, or chat.
  • Assist customers with product selection, order processing, and troubleshooting issues.
  • Document customer interactions in our customer relationship management (CRM) system accurately and efficiently.
  • Resolve customer complaints effectively, ensuring a high level of customer satisfaction.
  • Collaborate with team members and other departments to address customer needs and improve service quality.
  • Provide feedback and insights to management regarding customer trends, issues, and suggestions for service enhancements.
  • Stay updated on product knowledge and company policies to provide accurate information to customers.

Requirements

  • High school diploma or equivalent; additional education in a related field is a plus.
  • Proven experience in a customer service or customer-facing role.
  • Exceptional verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work independently as well as part of a team.
  • Proficiency in using customer service software and Microsoft Office Suite.
  • Positive attitude and a passion for helping others.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Training & Development
  • Work From Home
  • Wellness Resources

Job Tags

Holiday work, Full time,

Similar Jobs

PRIDE Health

Travel Nurse RN - Outpatient Med Surg - $1,948 per week Job at PRIDE Health

 ...PRIDE Health is seeking a travel nurse RN Outpatient Med Surg for a travel nursing job in Bloomington, Indiana. Job Description & Requirements ~ Specialty: Med Surg ~ Discipline: RN ~ Start Date: 01/28/2025~ Duration: 13 weeks ~40 hours per week ~ Shift... 

Ageless Aesthetics of Arkansas

Licensed Esthetician Job at Ageless Aesthetics of Arkansas

 ...focusing on skin care, hair removal, and cosmetology. Role Description This is a full-time on-site role for a Licensed Esthetician at Ageless Aesthetics of Arkansas in Hot Springs, AR. The Licensed Esthetician will be responsible for providing skin care... 

Southwest Health System, Inc.

Administrative Medical Assistant Job at Southwest Health System, Inc.

 ...Job Description Job Description The primary responsibilities of the Administrative Medical Assistant are to provide support to the clinical support staff and providers. It is their responsibility to keep all patient records updated and to maintain the front office... 

ARTEMIS SURGICAL

Orthopedic Medical Device Sales Representative Job at ARTEMIS SURGICAL

 ...Job Description Job Description The Arthrex Medical Device Sales Representative is responsible for achieving predetermined sales goals and quotas within his or her teams assigned territory. Sales Representative must establish, build, and maintain customer relations... 

Apple Inc.

SoC Physical Design Engineer, PnR Job at Apple Inc.

We are seeking a seasoned Physical Design technical leader with deep expertise in high-performance & low-power design. In this highly visible role, you will work closely with cross-functional teams to come up with efficient chip and IP physical architecture taking into...