Job Description

Serve Advisory Group is seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will play a crucial part in ensuring that our clients receive the highest level of service and support. As a Customer Service Representative, you will serve as the first point of contact for customer inquiries, complaints, and requests, requiring you to possess excellent communication skills and a passion for helping others. You will be responsible for addressing customer questions regarding our products and services, processing orders, and resolving issues in a timely and efficient manner. Your ability to build rapport with clients and provide personalized solutions will be essential in fostering long-term relationships. Additionally, you will work closely with other departments to ensure customer satisfaction and contribute to overall team goals. If you thrive in a fast-paced environment and are enthusiastic about delivering exceptional customer experiences, we would love to hear from you. Join Serve Advisory Group and become a vital member of a team that values collaboration, innovation, and excellence in service delivery, and help us make a positive impact on our customers' journey with our company.

Responsibilities

• Respond promptly and professionally to customer inquiries via telephone, email, or chat.
• Assist customers with product selection, order processing, and troubleshooting issues.
• Document customer interactions in our customer relationship management (CRM) system accurately and efficiently.
• Resolve customer complaints effectively, ensuring a high level of customer satisfaction.
• Collaborate with team members and other departments to address customer needs and improve service quality.
• Provide feedback and insights to management regarding customer trends, issues, and suggestions for service enhancements.
• Stay updated on product knowledge and company policies to provide accurate information to customers.

Requirements

• High school diploma or equivalent; additional education in a related field is a plus.
• Proven experience in a customer service or customer-facing role.
• Exceptional verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently as well as part of a team.
• Proficiency in using customer service software and Microsoft Office Suite.
• Positive attitude and a passion for helping others.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Work From Home
• Wellness Resources

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