Job Description

Join Our Elite Team of Customer Service Superstars!

Are you ready to be the voice of excellence in customer service? We're searching for individuals who thrive in over-the-phone interactions, demonstrating exceptional problem-solving skills and radiating positivity with every call. Not only will you enjoy a stable base pay, but you'll also benefit from our outstanding incentive program that consists of rewarding weekly bonuses!

If you're passionate about providing top-notch service and crave the opportunity to make a real difference, we want to hear from you!

ABOUT US

Our Mission is to improve the quality of lives in our community by providing state of the art home solutions. We offer an amazing team atmosphere as well as the opportunity for personal, professional and financial growth. Our Vision: we will improve the lives of 150,000 customers. We will develop 500 remarkable team members. Our Core Values are the backbone of our business and guide our hiring process: we have integrity, we are accountable, and we are disciplined, aligned, transparent and results-oriented.

We care about our employees just as much as we care for our customers. We've acquired an excellent reputation for performance and professionalism over our 30-year career. We take pride in our work, in our company, and in our community.

OBJECTIVES

• Schedule appointments for HVAC, Plumbing, and Electrical service.
• Ensure a company-wide commitment to quality and total customer satisfaction.
• Perform follow-up customer satisfaction calls.
• Work with dispatch to improve accuracy in scheduling and speed of response.
• Be willing to actively participate in continuous CSR training.

COMPETENCIES

• Must pass background check and drug test
• Must be willing to answer on-call phone calls on a rotating schedule
• Work well as a team player in a team setting.
• Goal-oriented, dedication to your work and willingness to learn.
• Successful work experience in the area of customer service or sales, preferred.
• Superior organizational and task management skills.
• Ability to professionally resolve any customer concern or complaint and assure total customer satisfaction.

BENEFITS

• Outstanding bonuses
• Health Insurance 
• Dental Insurance 
• Vision Insurance 
• Life Insurance 
• Disability, Cancer & Supplemental Insurance
• 401K Matching
• Vacation Pay
• Holiday Pay
• Continuing education and development
• Ability to move up within the company 
• Personal, Professional and Financial Goal focused

PHYSICAL REQUIREMENTS

• Sitting at a desk for most, if not all, of the day.
• Be able to take an on call phone home based on a rotating on call schedule.

EDUCATION:

• A high school diploma or equivalent. On-site training and continued education will be provided.
• 2 years or more in customer service experience, preferred.

COMPENSATION:

• This position will earn an hourly compensation including the opportunity to make commissions and incentives.

SCHEDULE:

• Working hours for this position are Monday-Friday 8:00am-5:00pm with a 60-minute lunch break. Taking on-call phone calls will also occur on a rotating schedule.

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, MSC Mechanical, Inc. recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.

If you feel you meet our high standards and you would like to be a part of a well-respected team, then we want to hear from you!

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